The Power Bunny collects location data to identify and notify of nearby Power Bunny charge stations even when the app is closed or not in use
Canal Walk Shopping Centre
Shop 139, 490 Century Blvd, Century City, Cape Town, 7441
Corner of Heerengracht & Rua Bartholomeu Dias, Heerengracht St, Foreshore, Cape Town, 8001
In consideration of Your use of any of the Services (defined below) provided by The Power Junkie (2024/450138/07) or any other parent company, subsidiary and affiliated entity (« The Power Bunny») doing business as « The Power Bunny » or any other commercial name that may be used from time to time (« TPB», « We », « Us », « Our »), The Power Bunny requires that You (« The Consumer », « User », « You », or « Your ») (acting for all of User’s family, heirs, agents, affiliates, representatives, successors, and assigns) agree to all terms and conditions in this agreement (« Agreement »).
By accessing and/or using our Services, you agree to be bound by this Agreement. If you do not agree to this Agreement and the conditions of use stated herein, do not use the Services.
The services (the « Services ») provided by The Power Bunny includes:
(1) The Power Bunny mobile application and related website,
(2) The Power Bunny portable power batteries (« Battery » or « Batteries ») and,
(3) All other related equipment, maintenance, personnel, services, applications, websites, and information provided or made available by The Power Bunny.
This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies collectively constitute the only Agreement covering the Services between You and Us, at the exclusion of any other provisions.
1. General rental and use of the batteries
1.1 The Consumer is sole user
The Power Bunny and the Consumer are the only parties to this Agreement. The User is the sole renter and is solely responsible for compliance with all terms and conditions contained herein. You understand that when You rent a Power Battery from the location, the Battery must be used only by You. If You allow others to use a Battery that You have activated from the location, such use shall be made in compliance with these terms and conditions and You are solely liable for enforcing such conditions on the person you allowed to use the Battery.
1.2 The Battery shall remain the exclusive property of The Power Bunny
Without prejudice to Article 2.3 below, User agrees that the Battery and any The Power Bunny equipment attached thereto, at all times, remain the exclusive property of The Power Bunny. You must not dismantle or otherwise modify, repair or deface a Battery, any part of a Battery, or other The Power Bunny equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on a Battery in any way. You must not use a Battery, or other The Power Bunny equipment, for any advertising or other commercial purpose without the express written permission of The Power Bunny. The Services may only be used for the intended purpose for which such Services are being made available.
You must not tamper with, attempt to gain unauthorized access to, or otherwise use the Services, the Batteries or the application other than as specified in this Agreement.
For the execution of this Agreement and, in particular, article 1.3 of the present general terms and conditions, You acknowledge that the interdiction of tampering includes, without being limited to, any and all drawings, punctures, scratches, bumps, blows or alterations to the Battery rented under this Agreement.
1.3 Battery operating Hours and Battery availability
User agrees and acknowledges that the Batteries must be rented within the maximum rental time limits set forth below. The number of Batteries is limited and Battery availability is never guaranteed.
The Batteries are electric power batteries that require periodic charging in order to operate. User agrees to use the Batteries safely and prudently in light of it being an electric power battery and all of the limitations and requirements associated therewith.
User understands and agrees with each of the following:
The level of charging power remaining in the Battery will decrease with use of the Battery, and that as the level of charge power of the Battery decreases, the operational capabilities of the Battery may decrease (or cease in their entirety).
The level of charging power in the Battery at the time User initiates the rental or operation of the Battery is not guaranteed and may vary with each rental use.
The rate of loss of charging power during the use of the Battery is not guaranteed and will vary based on the Battery, operational conditions, weather conditions, and other factors.
It is the User’s responsibility to check the level of charge power of the Battery and to ensure that it is adequate before initiating operation of the Battery.
The time that the User may operate the Battery before it loses charging power is never guaranteed.
The Battery may run out of charging power and cease to operate at any time during User’s rental of the Battery, including before reaching User’s desired level of reloading.
If the Battery runs out of charging power during a rental, User shall return the Battery in compliance with all terms of this Agreement. If an accident occurs because the Battery ran out of power, The Power Bunny shall not be held liable.
1.4 Reporting of damage or crashes
User must report any accident, damage, personal injury, or stolen or lost Battery to The Power Bunny as soon as possible to support@thepowerjunkie.co.za. If an incident involves personal injury, property damage, or a stolen Battery, User shall report the incident to The Power Bunny within 24 hours.
1.5 Liability
User agrees that he/she, during the rental period, has the rented Battery under his/her sole custody and is therefore responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties or disbursements of any kind or nature whatsoever related to a Battery as long as it remains under his/her custody.
User agrees to return the Battery to The Power Bunny in the same condition in which it was rented. User will not be responsible for normal wear and tear.
User agrees to pay any fines, fees, penalties, court costs, and/or any other charges incurred by The Power Bunny, that result from User’s utilisation of any Battery improperly, or as a result of User violating any law, rule, regulation, and/or ordinance while using the Services.
User also agrees that any attempt to recharge the Battery by other means than a charging station operated by The Power Bunny will be performed under his/her sole responsibility and that The Power Bunny shall not be held liable of any harmful consequences, financial, physical or whatsoever deriving from it.
2. Payments and fees
2.1 Fees.
User may use the Battery on a pay per Utilisation basis (« Utilisation » means the unlocking of the Battery through The Power Bunny mobile application and its utilisation until it is returned to a Power Bunny battery storage pack) or as otherwise in accordance with the pricing described on the app or web app for the stations the User is using. In each case, fees and other charges may be subject to applicable taxes and other local government charges, which may be charged and collected by The Power Bunny. The Power Bunny will charge the User (through credit and/or debit card and/or through any other payment method offered during the subscription process) the amount of the fees as described in above.
2.2 Promo codes
Promo codes (discounts) can be redeemed only via the Power Bunny application. The Power Bunny reserves the right to modify or cancel discounts at any time. Discounts are non-transferable and may not be resold.
2.3 Maximum rental time and charges
Without prejudice to Article 2.1 above, information about rental time and charges can be found on The Power Bunny’s website at https://www.thepowerjunkie.co.za/pricing and within the iOS and Android applications edited by The Power Bunny prior to any rental.
User agrees that he/she is solely responsible for being aware of any elapsed time related to the timely locking of the Battery.
Batteries not returned within max rental time rental period will be considered bought by the User at a price of R240.00.
However, this sale shall be cancelled without any compensation for User should the User return the Battery to any Power Bunny charging bank.
2.4 Valid payment method
To be registered to use the Services, User must provide The Power Bunny with a valid payment method accepted by The Power Bunny’s rental means.
User represents and warrants to The Power Bunny that User is authorized to use any payment method furnished to The Power Bunny. User authorizes The Power Bunny to charge the card or the said account for all fees incurred by User. All fees are subject to applicable sales taxes and other local government charges, which may be charged and collected by The Power Bunny.
If User disputes any charge on User’s payment method, then User must contact The Power Bunny within 10 business days from the end of the month with the disputed charge, and provide to The Power Bunny all information that is necessary to identify the disputed charge, such as the date of the Utilisation and the approximate starting and ending times of the Utilisation associated with the disputed charge. User agrees to immediately inform The Power Bunny of all changes relating to the payment method.
2.5 Payment scheme
Payment scheme for the use of the Services is available on the website https://www.thepowerjunkie.co.za/pricing and within The Power Junkie edited apps prior to any rental.
User understands and agrees that the above-mentioned prices may be unilaterally amended by The Power Bunny at any time or from time to time in its sole discretion.
Upon unlocking of the Battery, an amount determined by The Power Bunny will be authorized to the User‚ a payment method at the start of the rental period as a deposit. The actual rental price shall be withdrawn from the said deposit and the difference will then be returned to the User at the end of the rental period.
3. Additional term of use
3.1 Safety Check
3.1.1. If at any time, whether prior to, during, or after renting any Battery, User discovers any defect or notice any other potentially unsafe condition on any Battery, no matter how slight, he/she must not use the Battery, or, if he/she already using the Battery and/or the Services, he/she must immediately cease its utilisation when it is safe to do so.
3.1.2. User agrees to immediately report the defect or condition to The Power Bunny.
3.1.3. If User does not strictly comply with the aforementioned requirements, he/she shall be totally and completely liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits settlements, and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, and User shall indemnify and hold harmless The Power Bunny for the same.
3.2 Lost or Stolen Battery
Without prejudice of the purchasing option left to the User as per article 2.3, a Battery may be deemed lost or stolen if facts and circumstances suggest to The Power Bunny in its reasonable, good faith determination that a Battery has been lost or stolen.
The last User of a Battery shall be responsible for a lost or stolen Battery unless facts and circumstances suggest otherwise to The Power Bunny in its reasonable, good faith determination. If The Power Bunny deems a Battery lost or stolen, The Power Bunny shall have the authority to take any and all actions it deems appropriate (with respect to the last User of a Battery or otherwise), including (without limitation) obtaining restitution and other appropriate compensation and damages and filing a police report with local authorities. User agrees the data generated by The Power Bunny computer is conclusive evidence of the period of use of a Battery by a User. User agrees to report Battery disappearance or theft to The Power Bunny immediately or as soon as possible.
3.3 Limitations on availability of Services
The Power Bunny makes every effort to provide the Services 365 days per year, but does not guarantee that the Services will be available at all times, as unforeseen events or other circumstances might prevent The Power Bunny from providing the Services. Access to the Services is also conditioned on the availability of Batteries. The Power Bunny does not represent or warrant the availability of any of the Services or the availability of any Battery at any time, even if the Battery is marked as available on the Mobile Application.
3.4 Access license
Subject to User’s strict compliance with this Agreement, The Power Bunny grants User a limited, revocable, non-exclusive, non-transferable license to access and make use of the Services or its content. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, cookies, or similar data gathering and extraction tools. Except as expressly permitted herein, the Services and/or any portion of the Services may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without The Power Bunny express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by us to you.
3.5 Copyright and Ownership
All of the content featured or displayed on the Services, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations (« Content »), is owned by The Power Bunny, its licensors, vendors, agents and/or its Content providers. All elements of the Services, including, without limitation, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Services are being made available. Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the copyright laws, You are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services. The Services, its Content and all related rights shall remain the exclusive property of The Power Bunny or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.
3.6 Trademarks/No Endorsement
All trademarks, service marks and trade names of The Power Bunny and The Power Bunny used herein (including but not limited to: The Power Bunny’s name, The Power Bunny’s corporate logo, the Services name, the Services design, and/or any logos) (collectively « Marks ») are trademarks or registered trademarks of The Power Junkie or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify The Power Junkie’s trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without The Power Bunny’ prior written consent. You shall not use The Power Bunny’ name or any language, pictures or symbols which could, in The Power Bunny’ judgment, imply The Power Bunny’ endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.
3.7 Account Registration and Security
You understand that you will need to create an account to have access to the Services. You will: (a) provide true, accurate, current and complete information about yourself as prompted by the Services’ registration, sign-in, or subscription page (such information being the « Registration Data ») and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or The Power Bunny has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Power Bunny has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). You are responsible for the security and confidentiality of your password and account. Furthermore, you are responsible for any and all activities that occur under your account. You will not share your account information or your user name and password with any third party or permit any third party to logon to the Services using your account information. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Services. We have the right to provide user billing, account, Content or use records, and related information under certain circumstances (such as in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business).
3.8 Right to Takedown Content
Except as disclosed in our Privacy Policy (available on our website: https://www.thepowerjunkie.co.za/privacy), We will not monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless required in the course of normal maintenance of the Services and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on The Power Bunny or the Services; (2) protect and defend the rights or property of The Power Bunny, the Services, or the users of the Services; or (3) act in an emergency to protect the personal safety of our users, the Services, or the public. Users shall remain solely responsible for the content of their messages and The Power Bunny shall have no obligation to pre-screen any such content. However, We shall have the right in Our sole and absolute discretion to edit, refuse to post or remove any material submitted to or posted on the Services at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of these Agreement access to the Services or any part thereof.
3.9 Third Party Links
From time to time, the Services may contain links to websites that are not owned, operated or controlled by The Power Junkie or its affiliates. All such links are provided solely as a convenience to You. If You use these links, You will leave the Services. Neither We nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that You may obtain from using any other websites. If You decide to access any other websites linked to or from the Services, You do so entirely at Your own risk.
3.10 Representations and Warranties
You represent that You are over the age of 18, have the right and authority to enter into this Agreement, are fully able and competent to satisfy the terms, conditions, and obligations herein, and Your use of the Services is and will be in compliance with all applicable laws. You represent that You have read, understood, agree with, and will abide by the terms of this Agreement. In addition, You represent and warrant that Your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by You, You have prior written permission from the rightful owner of the content included in Your User Submissions, or You are otherwise legally entitled to grant The Power Bunny all of the rights granted herein; and (b) The Power Bunny use of Your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including, without limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely responsible for Your own User Submissions and the consequences of posting or publishing them.
3.11 Force Majeure
Neither The Power Bunny nor You shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of common carriers.
3.12 Wireless Features
The Services may offer certain features and services that are available to You via Your wireless Device. These features and services may include the ability to access the Services’ features and upload content to the Services, receive messages (including text and SMS messages) from the Services, and download applications to Your wireless Device (collectively, « Wireless Features »). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier with questions regarding these issues. You confirm that You are the current subscriber and/or customary user of the mobile number registered with the Services and authorized to incur any message or data charges that may be charged by Your carrier. You are strictly prohibited from registering a mobile number that is not Your own. If We discover that any information provided is false or inaccurate, We may hold, suspend or terminate Your access to the Services at any time. Your participation in the Services are completely voluntary.
You agree that as to the Wireless Features for which You are registered, We may send communications to Your wireless Device regarding us or other parties. Further, We may collect information related to Your use of the Wireless Features. If You have registered via the Services for Wireless Features, then You agree to notify us of any changes to Your wireless contact information (including phone number) and update Your accounts on the Services to reflect the changes.
You must notify The Power Bunny immediately of any breach of security or unauthorized use of Your mobile phone. Although The Power Bunny will not be liable for Your losses caused by any unauthorized use of Your mobile Device, You may be liable for the losses of The Power Bunny or others due to such unauthorized use.
4. Termination
You have the right to terminate the Agreement at any time upon notice to The Power Bunny. To terminate this Agreement, please send an e-mail at the following address support@thepowerjunkie.co.za. If You terminate the Agreement: (i) all rights granted to You will cease immediately; (ii) You shall discontinue any use of the respective Services and/or Batteries; and/or (iii) You must pay The Power Bunny all amounts that are due and unpaid. Upon cancellation, You will lose access to all Services.
The Power Bunny will also have the right, upon written notice (the term « written » here includes e-mail) to You, to terminate this Agreement, and/or suspend Your access to its Services, if: (a) You fail to pay The Power Bunny any amount due under this Agreement and/or (b) You materially breach any terms or conditions of this Agreement. Upon termination of this Agreement for any reason, Your access to, and use of, the Services will terminate.
5. Confidentiality
5.1 Confidentiality of Information; Privacy Policies
You understand and agree that all personal information that is held by The Power Bunny and pertains to Users, including all names, addresses, phone numbers, email addresses, passwords, payment information, and other information will be kept by The Power Bunny in accordance with its privacy policy (available on our website: https://www.thepowerjunkie.co.za); provided, however, that (i) if there is any situation where You are unable to communicate personal information to the appropriate authorities, then The Power Junkie may, in Our sole and absolute discretion, provide Your name, address, phone number, and other information to such authorities, (ii) if The Power Bunny receives a subpoena from any court or other authority, then The Power Bunny will provide all requested information in accordance with applicable law, and (iii) The Power Bunny may disclose aggregate and other data about You in accordance with applicable law, including, without limitation, general latitude and longitude data for Your addresses (provided this would not allow any individual’s address to be separately identified).
In addition, The Power Bunny may disclose individual data to a third party upon Your express permission and consent (e.g. enrolment in a study).
6. Communications and agreement to be contacted
6.1. User verifies that any contact information provided to The Power Bunny, including but not limited to, his/her name, email address, and mobile telephone number is true and accurate. You verify that You are the current subscriber or owner of any telephone number that You provide to us. Should any of Your contact information change, including Your telephone number, You agree to use the app or website of The Power Bunny to change such details according to the procedure supported therein. In case of issues, please contact support@thepowerjunkie.co.za. You agree to indemnify, defend, and hold The Power Junkie harmless from and against any and all claims, losses, liability, costs, and expenses (including reasonable attorneys’ fees) arising from failure to update Your contact information (including Your telephone number), Your voluntary provision of a telephone number that is not Your own, and/or from Your violation of any federal, state, or local law, regulation, or ordinance.
6.2. By voluntarily providing Your telephone number(s) to The Power Junkie, User expressly agrees to receive text messages related to your registration. Consent to receive automated marketing calls/texts is not a condition of any rental or purchase. You acknowledge that You may incur a charge for calls or text messages by Your telephone carrier and that The Power Junkie is not responsible for these charges.
6.3. User agrees that The Power Junkie may obtain, and User expressly agrees to be contacted at, email addresses provided by You directly or obtained through other means. You agree to receive emails even if You cancel Your account or terminate Your relationship with us, except if You opt-out. You may opt out by emailing support@thepowerjunkie.co.za with the subject « Opt out ». Please allow up to thirty (30) days to process any opt-out request. You may also use any other means offered by The Power Bunny on their app or website (if any). It is Your sole obligation to notify The Power Bunny that You do not want to receive emails by following the instructions in this Section. You waive any rights to bring claims for unauthorized, unsolicited, or undesired emails or text messages by failing to opt-out immediately and in accordance with these opt-out instructions. Please note that if You opt out of automated emails/texts, we reserve the right to make non-automated emails/texts to You. Your obligations under this section shall survive termination of these terms.
7. Notice
The Power Bunny may be contacted by emailing support@thepowerjunkie.co.za
8. Choice of Law
This Agreement is governed by, and must be construed and enforced in accordance with, the laws of South Africa. For every dispute regarding this Agreement each party consents to the jurisdiction of the courts of the South African Courts
9. Class action waiver
The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis.
10. Waiver and severability
No waiver of any breach of any provision of this Agreement is a waiver of any other breach or of any other provision of this Agreement. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part.
11. Cumulative remedies
All rights and remedies granted under or referred to in this Agreement are cumulative and nonexclusive, and resort to one does not preclude the availability or applicability of another or to any other right or remedy provided by law.
12. Final agreement; modification by The Power Bunny
This Agreement contains the complete, final, and exclusive integrated agreement between the Parties with respect to its subject matter. This Agreement supersedes all other prior agreements, written or oral, relating to such subject matter.
At any time and from time to time, and without User’s consent, The Power Bunny may unilaterally amend, modify, or change this Agreement, in its sole discretion. By continuing to use any of the The Power Bunny Services after notification of any amendment, modification, or change, User has agreed to be bound by all such amendments, modifications, and changes. User must carefully review this Agreement on a regular basis to maintain awareness of all amendments, modifications, and changes. Whenever a change is made to this Agreement, The Power Bunny will post a notification on the Website. The pricing set forth on the Website supersedes all pricing set forth in this Agreement.
13. Voluntary execution of this agreement
This Agreement is entered into voluntarily, with consideration, and without any duress or undue influence on the part or behalf of The Power Bunny. User acknowledges that he/she (a) has read this Agreement; (b) understands the terms and consequences of this Agreement, including the releases it contains; and (c) is fully aware of the legal and binding effect of this Agreement.
14. Releases, disclaimers, assumption of risk
In exchange for User being allowed to use The Power Bunny Services, Batteries and other equipment or related information provided by The Power Bunny, User agrees to fully release, indemnify, and hold harmless The Power Bunny and all of its owners, managers, affiliates, employees, contractors, officers, directors, shareholders, agents, representatives, successors, assigns from liability for all Claims arising out of or in any way related to User’s use of the The Power Bunny Services, Batteries, or related equipment, including, but not limited to, those Claims based on alleged negligence, breach of contract, and/or breach of express or implied warranty, except for Claims based on gross negligence or wilful misconduct.
« Claims » means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorney’s fees, whether incurred at trial, on appeal, or otherwise), damages (including but not limited to, for personal injury, wrongful death, property damage, and injury to User or to third parties, consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the The Power Bunny Services, including any of the Batteries, placement, equipment, maintenance, related information, this agreement or (b) User’s use of any of the foregoing.
To the fullest extent permitted by law, and as to User’s use of any of the The Power Bunny Services, Batteries, or related equipment, The Power Bunny and all other Released Persons disclaim all express and implied warranties, including warranties of merchantability and fitness for a particular purpose. All of the The Power Bunny Services, Batteries, and related equipment are provided « as is » and « as available, » and User relies on them at User’s own risk.
User is solely and fully responsible for the safe operation of Batteries at all times. User agrees that Batteries are machines that may malfunction, even if the Battery is properly maintained and that such malfunction may cause injury. User assumes full and complete responsibility for all related risks, dangers, and hazards.
USER ACCEPTANCE OF AGREEMENT
I certify that I have read and expressly agree to the terms and conditions, including specifically Section 14 Releases; Disclaimers; Assumption of Risk, and I acknowledge that this section limits my legal rights and remedies. I intend my assent to this Agreement to be a complete and unconditional release of all liability to the greatest extent permitted by law. I represent and certify that I am familiar with the operation of the Battery/Services.
This Application collects some Personal Data from its Users.
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Owner and Data Controller
The Power Junkie – Farm 1a, Excelsior Road, Cape Farms, 7358
Owner contact email: support@thepowerjunkie.co.za
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); device information; geography/region; number of Users ; number of sessions; session duration; Application opens; launches; operating systems; email address; Usage Data; Universally unique identifier (UUID); Data communicated while using the service; payment info; first name; last name; billing address; phone number; password; social media accounts ; geographic position; Precise location permission (continuous); Precise location permission (non-continuous); Approximate location permission (continuous); Approximate location permission (non-continuous); Camera permission, without saving or recording; shipping address.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, User database management, Handling payments, Registration and authentication, Content performance and features testing (A/B testing), Social features, Managing contacts and sending messages, Infrastructure monitoring, Location-based interactions, Device permissions for Personal Data access, Hosting and backend infrastructure, Platform services and hosting, Managing support and contact requests and Location processing.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Device permissions for Personal Data access
Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependant on the User’s device and software.
Please note that the revoking of such permissions might impact the proper functioning of this Application.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.
Approximate location permission (continuous)
Used for accessing the User’s approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.
Approximate location permission (non-continuous)
Used for accessing the User’s approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis.
Camera permission, without saving or recording
Used for accessing the camera or capturing images and video from the device.
This Application does not save or record the camera output.
Precise location permission (continuous)
Used for accessing the User’s precise device location. This Application may collect, use, and share User location Data in order to provide location-based services.
Precise location permission (non-continuous)
Used for accessing the User’s precise device location. This Application may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for this Application to derive the exact position of the User on a continuous basis.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Analytics
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics for Firebase (Google LLC)
Google Analytics for Firebase or Firebase Analytics is an analytics service provided by Google LLC.
In order to understand Google’s use of Data, consult Google’s partner policy.
Firebase Analytics may share Data with other tools provided by Firebase, such as Crash Reporting, Authentication, Remote Config or Notifications. The User may check this privacy policy to find a detailed explanation about the other tools used by the Owner.
This Application uses identifiers for mobile devices and technologies similar to cookies to run the Firebase Analytics service.
Users may opt-out of certain Firebase features through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Firebase related sections of this privacy policy, if available.
Personal Data processed: Application opens; device information; geography/region; launches; number of sessions; number of Users ; operating systems; session duration; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).
Place of processing: United States – Privacy Policy.
Content performance and features testing (A/B testing)
The services contained in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of this Application.
Firebase Remote Config (Google LLC)
Firebase Remote Config is an A/B testing and configuration service provided by Google LLC.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Device permissions for Personal Data access
This Application requests certain permissions from Users that allow it to access the User’s device Data as described below.
Device permissions for Personal Data access (this Application)
This Application requests certain permissions from Users that allow it to access the User’s device Data as summarized here and described within this document.
Personal Data processed: Approximate location permission (continuous); Approximate location permission (non-continuous); Camera permission, without saving or recording; Precise location permission (continuous); Precise location permission (non-continuous).
Handling payments
Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Ozow
Ozow is a payment service. Previously known as i-Pay, the fintech company is based in South Africa. The company provides a variety of online payment services for South African businesses and consumers
Personal Data processed: billing address; email address; first name; last name; payment info; various types of Data as specified in the privacy policy of the service.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: billing address; email address; first name; last name; phone number.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Apple Pay (Apple Inc.)
Apple Pay is a payment service provided by Apple Inc., which allows Users to make payments using their mobile phones.
Personal Data processed: billing address; email address; first name; last name; payment info; shipping address.
Place of processing: United States – Privacy Policy.
Google Pay (Google Ireland Limited
Google Pay is a payment service provided by Google Ireland Limited, which allows users to make online payments using their Google credentials.
Personal Data processed: billing address; email address; first name; last name; payment info; shipping address.
Place of processing: Ireland – Privacy Policy.
Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Google BigQuery (Google Ireland Limited)
Google BigQuery is a hosting and backend service provided by Google Ireland Limited.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
Google Cloud Storage (Google Ireland Limited)
Google Cloud Storage is a hosting service provided by Google Ireland Limited.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
Infrastructure monitoring
This type of service allows this Application to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application.
Firebase Performance Monitoring (Google LLC)
Firebase Performance Monitoring is a monitoring service provided by Google LLC.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Location-based interactions
Geolocation (this Application)
This Application may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorisation has been provided, the User’s location data may be tracked by this Application.
Personal Data processed: geographic position.
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Firebase Notifications (Google LLC)
Firebase Notifications is a message sending service provided by Google LLC. Firebase Notifications can be integrated with Firebase Analytics to target analytics-based audiences and track opening and conversion events.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Firebase Cloud Messaging (Google Ireland Limited)
Firebase Cloud Messaging is a message sending service provided by Google Ireland Limited. Firebase Cloud Messaging allows the Owner to send messages and notifications to Users across platforms such as Android, iOS, and the web. Messages can be sent to single devices, groups of devices, or specific topics or User segments.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
Managing support and contact requests
This type of service allows this Application to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Zendesk (Zendesk, Inc.)
Zendesk is a support and contact request management service provided by Zendesk Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Platform services and hosting
These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Apple App Store (Apple Inc.)
This Application is distributed on Apple’s App Store, a platform for the distribution of mobile apps, provided by Apple Inc.
By virtue of being distributed via this app store, Apple collects basic analytics and provides reporting features that enables the Owner to view usage analytics data and measure the performance of this Application. Much of this information is processed on an opt-in basis.
Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
Google Play Store (Google Ireland Limited)
This Application is distributed on the Google Play Store, a platform for the distribution of mobile apps, provided by Google Ireland Limited.
By virtue of being distributed via this app store, Google collects usage and diagnostics data and share aggregate information with the Owner. Much of this information is processed on an opt-in basis.
Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy.
Registration and authentication
By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Application will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Firebase Authentication (Google LLC)
Firebase Authentication is a registration and authentication service provided by Google LLC. To simplify the registration and authentication process, Firebase Authentication can make use of third-party identity providers and save the information on its platform.
Personal Data processed: email address; first name; last name; password; phone number; social media accounts .
Place of processing: United States – Privacy Policy.
Social features
Firebase Dynamic Links (Google LLC)
Firebase Dynamic Links is a social feature provided by Google LLC. Dynamic Links are tracked within Firebase or Google Analytics for Firebase, which informs the Owner about the details of the User journey to and within this Application.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
User database management
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving this Application.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.
Further information about the processing of Personal Data
Push notifications
This Application may send push notifications to the User to achieve the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Application, some or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of this Application.
Push notifications based on the User’s geographic location
This Application may use the User’s geographic location to send push notifications for the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of this Application.
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The means by which the Personal Data of the User is collected and processed.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User’s browser.
Tracker
Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations.
This privacy policy relates solely to this Application, if not stated otherwise within this document
Latest update: 16 April 2025
Effective Date: [January 1, 2025]
Last Updated: [April 16, 2025]
1. Introduction
This policy outlines the terms and conditions of using the services provided by The Power Bunny, a shared powerbank rental company. The company is committed to providing convenient and accessible powerbank rental solutions for customers while maintaining a standard of professionalism and responsibility. This policy applies to all users, employees, and partners involved in the company’s operations.
2. Definitions
– Company: Refers to The Power Bunny
– User: Any individual who rents or uses the shared powerbanks.
– Station: The physical location where powerbanks can be rented or returned.
– Powerbank: A portable battery device available for rental.
– Admin/Partner: Any business partner or individual managing powerbank stations on behalf of the company.
3. User Responsibilities
3.1 Registration and Account Management
– Users must create an account using valid information, including name, contact information, and payment details.
– Users are responsible for maintaining the confidentiality of their account and login credentials.
– Any changes to personal information or payment methods should be updated through the app immediately.
3.2 Rental Process
– Users can rent powerbanks through the company’s mobile app by scanning the station’s QR code.
– Users are responsible for ensuring that they have properly checked out the powerbank before leaving the station.
3.3 Usage of Powerbanks
– Powerbanks should be used responsibly and only for charging electronic devices such as mobile phones, tablets, or laptops.
– Users are prohibited from tampering with, disassembling, or misusing powerbanks in any way that could cause damage.
– The powerbank must be returned in the same condition as when rented, excluding normal wear and tear.
3.4 Return Process
– Users are expected to return the powerbank within the rental period to avoid additional charges
4. Payment Policy
4.1 Rental Fees
– Rental fees are calculated based on the rental duration, as outlined in the company’s pricing structure available in the app.
– Users will be charged automatically once the powerbank is returned, or at regular intervals if applicable (e.g., every hour/day of use).
4.2 Payment Methods
– The company accepts major credit cards, mobile wallets (Google Pay, Apple Pay), and PayPal.
– Users must keep an active payment method on file to complete rentals.
4.3 Overdue Fees
– Failure to return a powerbank within the designated rental period may result in overdue charges.
– If a powerbank is lost or not returned within [X] days, the user will be charged the replacement cost of the powerbank.
4.4 Refunds
– Refunds will only be issued in cases of system errors or malfunctions, at the company’s discretion.
– Users can report any issues through the app’s customer support.
5. Liability and Damages
5.1 User Liability
– Users are liable for any damage, theft, or loss of the powerbank while it is in their possession.
– If a powerbank is returned damaged beyond normal wear and tear, users may be charged a repair or replacement fee.
5.2 Company Liability
– The company is not liable for any damages or losses resulting from the use of the powerbank, such as damage to a user’s device or data.
– The company strives to maintain powerbank stations in working order but is not responsible for technical issues or outages at any given station.
6. Station Partner and Admin Responsibilities
6.1 Station Management
– Partners must ensure stations are well-maintained, stocked, and available for users.
– Any issues with stations or powerbanks (e.g., needing repair or refills) should be reported immediately to the company’s operations team.
6.2 Data Reporting
– Station partners are required to provide regular reports on station performance, including rentals, availability, and station health.
– Partners must monitor station usage and ensure that powerbanks are adequately charged and available for user rental.
7. Safety Guidelines
– Users should avoid using powerbanks in environments where they may be exposed to water, excessive heat, or other conditions that may cause damage.
– The company advises against charging devices while driving or engaging in other activities that require attention.
– Users must discontinue use and return a powerbank immediately if it shows any sign of malfunction, such as overheating or leaking.
8. Privacy and Data Protection
– The company collects user data for the purpose of providing rental services, processing payments, and improving user experience.
– User data, including location and rental history, will be stored securely and will not be shared with third parties except for essential service providers (e.g., payment gateways).
– Users can request deletion of their personal data by contacting the company’s support team.
9. Customer Support
– The company provides in-app customer support to assist with lost or damaged powerbanks, failed payments, or technical issues.
– Users can access FAQs or chat with customer service representatives during business hours.
– Support requests will be addressed within 24-48 hours.
10. Updates to Policy
– The company reserves the right to update or amend this policy at any time. Users will be notified of any significant changes through the app or email.
– Continued use of the services after any changes constitutes acceptance of the new terms.
11. Contact Information
For further information or questions about this policy, please contact The Power Bunny at:
– Email: support@thepowerjunkie.co.za
By using The Power Bunny’s services, users agree to abide by this policy and all terms and conditions outlined herein.